Continuous Monitoring

 

Our dedicated support team monitors your integrations to ensure that issues are identified, documented and resolved, in most cases before your team was ever aware of any issues.

 

Pharos Solutions OneConnect Continuous Monitoring

 

We worry about your integrations so you don't have to.

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Pharos Solutions - OneConnect SLA Guaranteed Support

SLA guaranteed support

Our managed support and monitoring is covered by SLA terms that exceed your organizations needs.

Pharos Solutions - OneConnect Support

Phone, email, web-based dedicated support

Our dedicated support team is available regardless of how you prefer to communicate.

Pharos Solutions - OneConnect Automated Alerts

Automated alert system

OneConnect allows for configurable alert rules, so your team can be instantly updated.

Web based support desk

All detected integration errors are automatically logged into a web-based support desk system.
You can easily review and track the progress of open and resolved tickets.

 

Pharos Solutions' support desk provides comprehensive support, ensuring that your systems are up and running at all times. Our managed support services include monitoring, maintenance, and troubleshooting, so you can focus on your core operations while we take care of their technology needs. With our support desk and managed support services, you can rest assured that they have a reliable partner to help them overcome any technical challenges they may encounter.

Pharos Solutions OneConnect Web Based Support Desk

REDUCED IT OVERHEAD

SELF HEALING TRANSACTIONS

ALWAYS ON INTEGRATIONS

NO HIDDEN COSTS